Support Service options
Critical Links provides a portfolio of service options that cater both the initial project design and deployment phases, as well as long-term support for the hardware and software.
- Project design and planning
- 1-to-1 project support
- Sales efforts consultation
- Comprehensive training curriculum, including 'Train the Trainer'
- Deployment, installation, setup, integration
- Remote or onsite training delivery
- Access to Support Portal with Knowledge Base, Forums and Tickets
- Two levels of Ongoing Maintenance and Support for appliances:
- Bronze: software updates plus trouble-ticket e-mail support
- Silver: Bronze plus 8x5 phone support
Other Support Resources include:
- Professional Services for OEM's and special projects
- Tailored training sessions, onsite or remote
Contact us now if you need more details!